Your smart speaker may be out of warranty, but we are here to offer you a repair service to get your smart speaker working like new again. Please use the guidelines below:
Most of our repairs are shipped into us by Parcel Force we will arrange all of this for you. The following is to help you understand the repair process to reduce the number of emails and calls to us.
Once you have paid the shipping fee, we will allocate a job number to your repair enquiry and will email shipping labels to you within a few days.
This step is not automated; we schedule the work twice each week and send out emails accordingly so please do not expect labels to appear immediately.
Please use this time to gather up packaging (foam/bubble-wrap etc.) and a suitably sized box to protect your expensive speaker. Please do not rush this step, we see so many badly packaged speakers and occasionally damaged arriving at our repair centre. If you have the original box, please use it. You will get it back.
Please do not send the mains cable (all sonos mains cables are removable), we see many of these arriving with the brass pins of the plug unprotected and this often damages the speaker grill or cloth (Please see the photos below).
Please photograph your product's serial number etc. and keep a record of the allocated job number (this is on the shipping label). Please quote this job number in all correspondence.
Print the label twice and fix both securely to the outside of the parcel; you can then drop this off at your convenient post office/parcel force distribution centre.
Please Keep a note of the shipping label so you can track your item if you are concerned about its arrival at our service centre. If the tracking says it is delivered then we have it and will be in touch with you once it is on the service bench.
Once your speaker is on the service bench (there is always a queue of jobs) and we have assessed the repair, we will be in touch to let you know our findings but please be assured we have a very high success rate which is well over 95% (see our online reviews).
We aim to do a 7–14-day turn-around for most repairs but this cannot always be guaranteed.
In the rare event that we cannot repair your product we will advise you and arrange to return this to you with no further fee to pay under our No Repair No Fee promise. Or we can simply recycle it for you. All is not lost however, as we may be able to offer you a trade in against one of our stock products (comes with 12 months warranty) or if you prefer, we can assist in getting you up to 30% discount on a brand-new product delivered to you direct from Sonos. You decide how you wish to proceed.
If you are local or passing through and want to drop your smart speaker off with us to save on the shipping costs, please get in touch to arrange this.
If you want to arrange your own shipping, please message to get a job number from us firstly as all repair work is referenced by its unique job number. Please ensure your parcel has the job number clearly marked and we have your return shipment details
Thank you for your understanding and patience - you will find our shipping payment link on the HOME page or click the link below to take you there.
